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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q102-Q107):

NEW QUESTION # 102
An IT manager must modify the default Dynamics 365 Sales app and add a custom sales report to the app.
You need to describe the actions required.
Which actions should you perform for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 103
Dynamics 365 Customer Service has the following requirements:
* Issues created on a website must be added to Dynamics 365 Customer Service.
* A customer must be limited to opening no more than 10 issues a month.
* Escalations must be organized into an area that ensures managers can view escalated issues.
You need to identify the areas in the system that meet the requirements.
Which area should you identify? To answer, drag the appropriate areas to the correct requirements. Each area may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 104
You create a survey by using Dynamics 365 Customer Voice.
You need to share the survey with customers.
What are three possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point

A. Have recipients open the survey by scanning a QR code from a mobile device.
B. Have recipients receive a telephone call from Dynamics 365 Customer Voice with the survey.
C. Send an email with the survey link from Dynamics 365 Customer Voice.
D. Embed the survey in a webpage.
E. Post the survey link on social media from Dynamics 365 Customer Voice.

Answer: C,D,E

NEW QUESTION # 105
You are configuring Dynamics 365 Remote Assist to use with Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 106
Which features are available in Dynamics 365 Marketing?
For each of the following features, select Yes if the feature is available. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/create-marketing-email
https://docs.microsoft.com/en-gb/dynamics365/marketing/set-up-event-portal

NEW QUESTION # 107
......

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Microsoft MB-910 Exam Vce | MB-910 Practical Information

Top MB-910 Exam Vce Free PDF | Professional MB-910 Practical Information: Microsoft Dynamics 365 Fundamentals (CRM)

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q102-Q107):

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