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ITIL-4-Foundation (ITIL 4 Foundation) Certification Exam is designed to test the knowledge of individuals who want to demonstrate their understanding of the ITIL 4 framework. ITIL stands for Information Technology Infrastructure Library, and it is a popular framework used by organizations to manage their IT services effectively. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 framework and is ideal for those who are new to ITIL and want to learn about its fundamental concepts.

ITIL 4 Foundation exam is conducted by AXELOS, the global best practice provider, and is available both online and in-person. ITIL-4-Foundation Exam Format consists of 40 multiple-choice questions, and candidates have 60 minutes to complete the exam. The passing score for the ITIL 4 Foundation exam is 65%, and candidates who pass the exam receive the ITIL 4 Foundation certification.

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ITIL 4 Foundation Exam Sample Questions (Q89-Q94):

NEW QUESTION # 89
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A. Minimum viable product
B. Feedback loop
C. Direct observation
D. Analysis paralysis

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract (Aligned with ITIL 4 Foundation Study Guide) In ITIL 4, improvement work is performed using iterative cycles, supported by continuous feedback. This idea comes from the ITIL Guiding Principle: "Progress iteratively with feedback." A feedback loop ensures that each iteration remains aligned with stakeholder needs, performance data, and contextual changes.
Why Feedback Loop is Correct:
Feedback loops provide information about:
* the performance of activities
* the needs and expectations of stakeholders
* whether the current approach is still suitable
* issues or improvements identified during the iteration
This continuous flow of information allows the team to adjust the iteration early, ensuring improvement activities remain relevant even when circumstances change.
Why the other options are incorrect:
* A. Analysis paralysis: ITIL specifically warns against over-analysis that prevents progress.
* B. Direct observation: Helpful for understanding work but does not keep iteration aligned with changing circumstances.
* C. Minimum viable product: Useful for early delivery but not for continuous alignment during iterations.
Therefore, the concept that keeps improvement iteration activities appropriate under changing conditions is the feedback loop.
References (Aligned With ITIL 4 Foundation Publications - No URLs)
* ITIL 4 Foundation: Guiding Principle "Progress iteratively with feedback"
* ITIL 4 Foundation: Continual Improvement concepts
* ITIL 4 Foundation: Service Value System emphasis on feedback mechanisms for adaptation

NEW QUESTION # 90
Which statement about value streams is CORRECT?

A. Each value stream must include all 34 ITIL practices
B. Each value stream must include all six value chain activities
C. Each value stream must include suppliers or partners
D. Each value stream must be designed for a specific scenario

Answer: B

NEW QUESTION # 91
What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

A. The problem remains in the known error status
B. Problem management restores the service as soon as possible
C. The problem record is deleted
D. A change request is submitted to change control

Answer: A

NEW QUESTION # 92
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?

A. Service desk
B. Relationship management
C. IT asset management
D. Release management

Answer: C

NEW QUESTION # 93
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and
emotional intelligence?

A. Supplier management
B. Problem management
C. Release management
D. Service desk

Answer: D

NEW QUESTION # 94
......

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